FAQ's - Frequently Asked Questions
Limited FAQ's are listed since we are currently creating content for this section. In order to be able to keep up with our high standards of service, we need a little more time. Please feel free to contact us from our "Contact Us" page if you should have a question not currently listed on this FAQ page. Please stop by again. Thank you for your interest!
1. Are your products available in custom sizes?
Yes, most all of our products are available in custom sizes. Please inquire through our "Contact Us" page for you specific needs. Please specify in your request all dimensions of your desired packaging product along with, color, weight of paperboard and the quantity you would anticipate to order.
2. How long will it take to process my order?
All orders are processed within 3-5 business days unless we have contacted you with an alternate delivery date. All custom orders require additional days due to the time required to have a die made. Holiday & seasonable packaging may take longer depending on the demand. It is best to check with us first before purchasing an item to make sure that we can meet your deadline for a product.
3. What shipping services do you offer?
We offer shipping by the USPS, UPS and Fed Ex. All orders 13 ounces and under will be shipped through the USPS unless you have indicated an alternative shipping method.
4. What are your return policies?
We do not accept returns for size, color, weight or other spec issues. We accept returns ONLY on items which are defective. We do not accept any other returns other than defects. This is why it is important to check the specs and dimensions of each product listed in the description before ordering.
Our facility does not allow us to stock large volumes of products since your order is processed and manufactured after you place your order. This policy helps to keep the costs down and pass the savings on to our customers and also falls in line with our company's "green friendly philosophy". It takes more energy to stock and manufacture products. You may request a sample of most any product before purchasing to help ensure that it will work well for your needs. All products are inspected before they are shipped. If there is any question related to our return policy, please contact us before making a purchase. Even though we have never had a return for a defective product, if this does happen, we will replace the product with the same product. The defective product must be returned first so that we may inspect at which process the product may have not passed our QA efforts. This will help us to make sure that any given defect does not happen again. We make every effort to inspect each and every product before it is shipped to our customers.
4. Does shipping include insurance?
Insurance is included in the shipping cost if your order is $25 or higher. If you order is under $25 and you are concerned about safe delivery of your products, insurance may be requested in the comments section of our store check-out or Pay Pal notes. We can then send you a Pay Pal invoice for any additional charges for insuring your package.
Tree Hugger Box™ a division of Box Bliss™
All Rights Reserved - © Copyright 2002 - 2011
1. Are your products available in custom sizes?
Yes, most all of our products are available in custom sizes. Please inquire through our "Contact Us" page for you specific needs. Please specify in your request all dimensions of your desired packaging product along with, color, weight of paperboard and the quantity you would anticipate to order.
2. How long will it take to process my order?
All orders are processed within 3-5 business days unless we have contacted you with an alternate delivery date. All custom orders require additional days due to the time required to have a die made. Holiday & seasonable packaging may take longer depending on the demand. It is best to check with us first before purchasing an item to make sure that we can meet your deadline for a product.
3. What shipping services do you offer?
We offer shipping by the USPS, UPS and Fed Ex. All orders 13 ounces and under will be shipped through the USPS unless you have indicated an alternative shipping method.
4. What are your return policies?
We do not accept returns for size, color, weight or other spec issues. We accept returns ONLY on items which are defective. We do not accept any other returns other than defects. This is why it is important to check the specs and dimensions of each product listed in the description before ordering.
Our facility does not allow us to stock large volumes of products since your order is processed and manufactured after you place your order. This policy helps to keep the costs down and pass the savings on to our customers and also falls in line with our company's "green friendly philosophy". It takes more energy to stock and manufacture products. You may request a sample of most any product before purchasing to help ensure that it will work well for your needs. All products are inspected before they are shipped. If there is any question related to our return policy, please contact us before making a purchase. Even though we have never had a return for a defective product, if this does happen, we will replace the product with the same product. The defective product must be returned first so that we may inspect at which process the product may have not passed our QA efforts. This will help us to make sure that any given defect does not happen again. We make every effort to inspect each and every product before it is shipped to our customers.
4. Does shipping include insurance?
Insurance is included in the shipping cost if your order is $25 or higher. If you order is under $25 and you are concerned about safe delivery of your products, insurance may be requested in the comments section of our store check-out or Pay Pal notes. We can then send you a Pay Pal invoice for any additional charges for insuring your package.
Tree Hugger Box™ a division of Box Bliss™
All Rights Reserved - © Copyright 2002 - 2011